Please find below answers to some frequently asked questions to the team:
1. Do you allow children to travel in the Kombis?
With the child’s safety top of mind, Kombi Celebrations does not have the facilities in every vehicle to accommodate children less than seven years of age. We request that you please review your chosen vehicle page, as information is highlighted on their individual pages.
Not all, but there are several vehicles on the fleet that have lap-belts installed on the rear bench seats with anchor points in the cargo bay. This style of restraint system will accommodate a forward facing child seat (1-3yrs) and a booster style seat (3-7yrs). It is important to note: that the client is to supply the child seat/booster which must have built-in restraint straps on the front of the actual seat click here for a booster seat example and not a lap and sash reliant booster seat this will not comply as none of our vehicle have sash style seat belts restraints.
Please advise us in your booking form if you are requesting to transport little people in your bridal party so we can confirm availability and discuss your options; this ensures there are no surprises or disappointment on the day.
If our chauffeurs arrive and a client is requesting to transport any passengers under seven and that particular vehicle doesn’t have the correct restraints then they will be refused travel this is due to passenger safety and the risk of loss of accreditation and heavy fines. Therefore we will not do this under any circumstances, with any vehicle, at any time. Please review our terms and conditions of hire for seat belt guidelines.
2. Is a deposit required for our booking?
Yes, due to the popularity of our vehicles we require a 25% deposit to secure your chosen vehicle for your special day. This is due within seven days of your invoice date.
3.Can the kombi be hired as a self-drive hire?
No, unfortunately not due to accreditation, licensing and strict insurance guidelines none of our vehicles are available for self-drive hire. All our vehicles include an accredited chauffeur.
4. Is a cancellation fee charged by Kombi Celebrations?
Yes, please review our terms and conditions of hire document for our cancellation policy.
5. When does our hire time commence?
Your kombi hire package of 2, 3, 4, 5 + hours commences from the time the vehicle reaches your first pick-up location. 2 hour hire packages are subject to the time of year of your booking.
6. What is included in our kombi hire package?
Please click here for package inclusions.
7. I’m still unsure about my schedule on the day, can I be flexible with my pick-up times?
Yes, as part of our five star commitment we only ever take one booking per day, per vehicle and therefore we can be flexible to meet your needs and last minute changes. Deb will do a final run-through with you the week before and we really don’t need final details until then.
8. Are your vehicles air conditioned?
No, all of our Kombi’s are of original manufacture and are without air-conditioning. In the main cabin of the kombi in the majority of our fleet there is the luxury of having quarter vents, overhead directional vents and opening windows in the rear cabin, and front Safari windows which open up allowing for optimum ‘vintage style air flow’.
9. Are pets allowed in the vehicle?
Please advise us prior to securing your booking of your request to carry pets. Carrying pets is at the discretion of each individual vehicle owner. Please note; if the vehicle owner permits travel then the pet owner must bring along a towel for any mishaps and the pet must be in a carrier or restrained on the lap and supervised at all times and must not be placed directly on the seating within our vehicles at any time. Pet owners agree that any costs incurred for any damage caused by animals, or any special cleaning required as a result of damage, shedding or accidents will be at their cost. A credit card authorisation form is required to be completed and kept on file as a bond to cover such possible charges.
10. How many people does the kombi accommodate?
Please ensure you have read the details on the individual kombi pages outlining the maximum seating capacity for that vehicle, including your chauffeur. Please note: As we are not aware of the size of your guests we are required to transport, we do suggest for example with a 9-seater vehicle (including your chauffeur) that its suitable to carry 7-8 guests depending on their size, as 8 could be cosy. If you have any concerns regarding transporting all your guests please ensure you ask us to ensure we can accommodate your group comfortably. Please also note: It is illegal for us to transport more passengers than our license allows, we will not do this under any circumstances.
11. Is alcohol included in our package?
No, Please note as a booked hire service licence holder we are not authorised under the Liquor Act to sell or supply liquor to any of our passengers. The service and supply of liquor in Queensland is regulated under the Liquor Act 1992 (Liquor Act) which is administered and enforced by the Office of Liquor and Gaming Regulation (OLGR). OLGR monitor all booked hire service licence holders and if evidence of unlawful conduct is established, enforcement action may be taken. This can include an infringement notice which carries a penalty amount of $2,611.00 per offence or prosecution action initiated through the Magistrates Court. A first offence carries a maximum penalty of up to $65,275 while repeat offences carry more stringent monetary fines or imprisonment.
12. Can we drink and eat inside the Kombi?
Unfortunately, due to previous events whereby our vintage upholstery was damaged from food and beverage spills and soilage we do not allow the consumption of food and beverages in our vehicles. A beverage service can be facilitated by your chauffeur during your event photography session.
13. I have booked a 7 seater vehicle but have 8 in my group, can I squeeze everyone in?
No unfortunately not, we ask you to please review your chosen vehicle page for seating capacity. It is up to you the client to ask questions of Kombi Celebrations to ensure we can accommodate your group and avoid any surprises on the day. It is illegal for us to transport more passengers than our vehicle registration allows, and we will not do this under any circumstances, with any vehicle, at any time.
14. Will I receive a refund if there is bad weather on my event day?
No unfortunately not, we are unable to offer any refunds due to cancellations on the day due to bad weather let me explain why. There are two reasons 1.) We would have held your chosen vehicle exclusively for you for that date, sometimes for up to two years and other enquiries would have been declined with us then unable to re-let this vehicle and 2.) Some of our kombi owners also carry out full-time jobs that require weekend work therefore they would of scheduled time off to facilitate your event.
15. What happens if the vehicle is damaged during our hire?
In the unlikely event that one of our pristine vehicles are damaged during your hire and an insurance claim is lodged then the $650 excess fee incurred by Kombi Celebrations would be passed onto you the client for payment.
16. What payment types do you accept?
We accept bank transfer into our nominated bank account, information will be supplied on our booking form. For your convenience we also accept visa or mastercard. A surcharge apply’s with all credit card payments.
17. Can we organise a viewing of our chosen kombi?
Due to the busy schedule of our vehicles from Thursday to Sunday and our chauffeurs/owner week-day work commitments, unfortunately viewings are not a service we offer. However, please view our calendar of events for our scheduled bridal fairs in your area for you to view our vehicles during these events. Each vehicle page also has an extensive image gallery featuring superior photos from Australia’s top wedding photographers.
18. What can we expect during the hire time of the Kombi?
Your hire time commences from when the vehicle arrives at your first pick-up location, until the scheduled departure time. During your booked time e.g.your requested pick-up time is 1pm and your scheduled delivery time to your final destination is 4pm, within your 3 hours hired you can have; multiple pick-ups, travel to and from the ceremony, photography session time and delivery to your final destination e.g your reception venue. Providing your schedule fits into your hire package you booked then there are no extra costs, but if the week prior to your hire date when we do a final run through together, if your hire time needs to be extended by an extra hour or 2 then we will update your account accordingly to be settled prior to your hire date.
19. What happens if we go over-time on the day?
This question is linked to the above point, when Deb goes through your final schedule the week before your hire date we ascertain if the hire time booked is actually enough now that you’ve finalised your photography locations with your Photographer we can then ensure you have the Kombi booked for the correct duration. From our vast experience in covering 250+ events a year this thorough check prior to your hire date eliminates the need to organise additional time and payment on the day, but should you need additional time then remember one of our 5* commitments to you is that we do not take any other bookings on your event date, therefore offering total flexibility for those very last minute changes.
20. Will you price-match an alternative quote?
We are happy to be flexible with our quoting but we will need to view the alternative quote in writing. Please bear in mind that although we may not be the cheapest in the marketplace, this is because all our vehicles have the correct limo accreditation in place which is an expensive license to obtain and a cost that needs to be covered yearly by our fleet.
If you have a question that remain unanswered in our above FAQ’s, click here to view our terms and conditions of hire document.
